100% Pure Reviews

I ordered from here, because only here I found exactly the color of lipstick that I needed. But in general, the choice is very small, and the prices, in my opinion, are a bit overpriced.
What I liked is that you can see product reviews.

I like the company's premise, but they've become greedy over the years. Just as most businesses begin with noble intentions, they eventually succumb to greed. Changing the components of popular products to degrade the quality, and instead of terminating the product because it is no longer the same product, they simply raise the pricing dramatically. They are removing high-quality components and replacing them with corn, soy, carrageenan, and other fillers. I moved away from purchasing from this company because I don't work with anyone who isn't forthright.

Parcel got lost and the first two links to open a claim didn't work... Then I contacted the delivery company and they said that pure could claim as it was delivery person's fault but I'm still having to wait while they look into it, I ordered my new make up and have been left £100 out of pocket as I've had to go buy some while I await them getting back to me. Have placed a smaller order so will see if this one arrives safely and if they sort my original one out as it's taken time to sort 🥴😤

I loved this company and bought from them for years. Their price inflation is actually insane. A toner I bought less than a year ago went from 14-20$ to 44$. It's fermented rice and saki, readily available ingredients... I'm going to start making my own. Haha. Seriously, as happy as I am that this company grew in popularity, it's a shame to see it lose its long-time and loyal customers to greed.

Okay, i usually don't take the time to write a review, I have to this time. A friend of mine who has been a long time customer had shared some of the products she uses with me and i fell in love with the products, especially the shampoos and conditioners. I bleach my hair and i noticed that after using these products my color stayed vibrant and the condition of my hair went from dry to soft. I ordered the shampoo and conditioners due to the black Friday specials going on and went a bit overboard and over budgeted myself and i placed the the order and was unable to cancel. My friend had told me how wonderful there customer service is and I can tell you now, she is completely right!! Knowing my package was due to arrive and being a new customer I wasn't sure how the process worked for returning. I spoke with a very nice representative that listened and was very concerned with my situation. Well my friend told me this company is Awesome and she wasn't kidding, not only did this wonderful, kind Rep. give me a full refund including shipping, she told me to keep the products when they arrive, use them or give them away as Christmas presents. This company is Wonderful and so is there products I stand behind that!!

I bought their eye cream for bags which had great reviews. I was totally disappointed. I saw no difference whatsoever while using it faithfully. Then I received an email from them stating that some of my personal information may have gotten into the wrong hands. If their other products are anything like the caffeine eye cream NO THANK YOU! Then personal info compromised! NEVER AGAIN!

I have tried to contact them numerous times regarding product i ordered and spent extra for expedited 2 day delivery. No response. No product.
I'm hoping I didn't get scammed out of 120.00

Spent hundreds on their overpriced cleansers unnecessary toners, and moisturizers. $34 for a 3.4 fluid oz. bottle of cleanser is ridiculous when cleansing should be the most basic cheap part of your routine. Better to get cleansers that are affordable, gentle on the skin. Also this overly expensive brand is fear inducing with the term “non-toxic!”

They send a lot of spam mail. Any time I decide to purchase shampoo in the last 1.5 years they're always out of stock. Never seen a shampoo in stock. You would think that a real business would figure how to scale and make larger quantities if they know that there is a demand. Makes them look unprofessional

I'm always looking for soy free products and I thought I had found my holy grail with 100 Percent pure. I've been purchasing from them since 2016.

Rewards program: They had a rewards program before where you can get a full sized product after you have accumulated a certain number of points. It was a really nice perk for those of us who are loyal to the brand. Once they had more of a following and were getting bigger, they completely phased that out and opted for their "purist perk" program, which is a crock of bull. You still accumulate points, but you get maybe $5 off after several hundred points. Honestly it isn't even worth it. And a lot of companies would offer a special discount of a product for your birthday and I've been waiting for years for them to transition over. I have literally emailed them 3 or 4 years in a row about additional points for my birthday or some sort of perk. Their responses were always, "we are transitioning to our points system" (for 3 years now. Maybe they need better management if it takes them 3 years to transition), or they just don't respond at all.

Price and quality: Their prices have steadily gone up and the quality has not matched. I don't see any noticeable difference in my skin when I used their skin care products and their makeup fades quickly. No staying power at all. Their products are expensive (think $50 for foundation) and there are companies out there that has better quality for the same price.

Personalized attention: Recently they sent out an email about a video consultation program to have one of their consultants have a one-on-one session with you to guide you in how to put on make up or how to use their skin care products. I was a few minutes late to the consultation and when I got there, I just sat there for 10 minutes waiting. NO ONE CAME. They emailed and said that they waited for 5 minutes. OK. RIGHT.

Honestly, there are now more and more companies that are more savvy about toxicity of ingredients and allergens that I don't need to purchase from this company again.